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Chat

Start a chat

On the web browser:

  1. Go to Chat (💬), located on the top bar.
  2. Click on the plus (➕) icon, located on the right side of the sub bar.
  3. In the popup, locate and select the user with whom you wish to start a conversation.
  4. Click on the “Create” button, located on the top right of the popup.

On the mobile app:

  1. Go to Chat (💬), locate on the bottom menu.
  2. Tap on the plus (➕) icon, located on the top bar.
  3. In the “Create a chat” screen, locate and select the user with whom you wish to start a conversation.
  4. Tap on the “Create” button, located on the top bar.

Start a group chat

On the web browser:

  1. Go to Chat (💬), located on the top bar.
  2. Click on the plus (➕) icon, located on the right side of the sub bar.
  3. In the popup, locate and select "Create group chat," situated beneath the search bar.
  4. Assign a name to your group chat.
  5. Select up to [x] users, with whom you'd like to start a conversation.
  6. Click on the “Create” button, located on the top right of the popup.

On the mobile app:

  1. Go to Chat (💬), locate on the bottom menu.
  2. Tap on the plus (➕) icon, located on the top bar.
  3. In the “Create a chat” screen, locate and select "Create group chat," situated beneath the search bar.
  4. Assign a name to your group chat.
  5. Select up to [x] users, with whom you'd like to start a conversation.
  6. Tap on the “Create” button, located on the top bar.

Mute or unmute a chat

On the web browser:

  1. Go to Chat (💬), located on the top bar.
  2. Select the conversation you’d like to mute or unmute.
  3. Click on the more (•••) icon located on the right side of the sub bar.
  4. On the dropdown menu, clink on “Mute Chat”.
  5. Select for how long you’d like to mute notifications.

On the mobile app:

  1. Go to Chat (💬), located on the bottom menu.
  2. Select the conversation you’d like to mute or unmute.
  3. Tap on the more (•••) icon located on the right side of the top bar.
  4. On the bottom sheet menu, tap on “Mute Chat”.
  5. Select for how long you’d like to mute notifications.

Report a chat

On the web browser:

  1. Go to Chat (💬), located on the top bar.
  2. Select the conversation you’d like to report.
  3. Click on the more (•••) icon located on the right side of the sub bar.
  4. On the dropdown menu, clink on “Report Chat”.
  5. Follow the procedure to report the chat.

On the mobile app:

  1. Go to Chat (💬), located on the bottom menu.
  2. Select the conversation you’d like to report.
  3. Tap on the more (•••) icon located on the right side of the top bar.
  4. On the bottom sheet menu, tap on “Report Chat”.
  5. Follow the procedure to report the chat.

Clear a chat

On the web browser:

  1. Go to Chat (💬), located on the top bar.
  2. Select the conversation you’d like to clear.
  3. Click on the more (•••) icon located on the right side of the sub bar.
  4. On the dropdown menu, clink on “Clear Chat”.
  5. Confirm your choice.

On the mobile app:

  1. Go to Chat (💬), located on the bottom menu.
  2. Select the conversation you’d like to clear.
  3. Tap on the more (•••) icon located on the right side of the top bar.
  4. On the bottom sheet menu, tap on “Clear Chat”.
  5. Confirm your choice.

Please keep in mind that this action cannot be undone.

Delete a chat

On the web browser:

  1. Go to Chat (💬), located on the top bar.
  2. Select the conversation you’d like to delete.
  3. Click on the more (•••) icon located on the right side of the sub bar.
  4. On the dropdown menu, clink on “Delete Chat”.
  5. Confirm your choice.

On the mobile app:

  1. Go to Chat (💬), located on the bottom menu.
  2. Select the conversation you’d like to delete.
  3. Tap on the more (•••) icon located on the right side of the top bar.
  4. On the bottom sheet menu, tap on “Delete Chat”.
  5. Confirm your choice.

Please keep in mind that this action cannot be undone.

Rename or edit a group chat

On the web browser:

  1. Go to Chat (💬), located on the top bar.
  2. Select the group chat you’d like to rename.
  3. Click on the more (•••) icon located on the right side of the sub bar.
  4. On the dropdown menu, clink on “Rename group”.
  5. Edit or enter the new group name.
  6. Confirm your choice.

On the mobile app:

  1. Go to Chat (💬), located on the bottom menu.
  2. Select the group chat you’d like to rename.
  3. Tap on the more (•••) icon located on the right side of the top bar.
  4. On the bottom sheet menu, tap on “Rename group”.
  5. Edit or enter the new group name.
  6. Confirm your choice.

Edit a message

On the web browser:

  1. Locate the message you’d like to edit.
  2. Hover the message you’d like to edit.
  3. Locate and click on the more (•••) icon.
  4. In the dropdown menu, click on “Edit message”.
  5. Make the necessary edits.
  6. Send the edited version of the message.

On the mobile app:

  1. Locate the message you’d like to edit.
  2. Tap and hold the message bubble.
  3. In the bottom sheet menu, tap on “Edit message”.
  4. Make the necessary edits.
  5. Send the edited version of the message.

Reply to a message

On the web browser:

  1. Locate the message you’d like to reply to.
  2. Hover the message you’d like to reply to.
  3. Locate and click on the more (•••) icon.
  4. In the dropdown menu, click on “Reply to message”.
  5. Compose your reply.
  6. Send the reply message.

On the mobile app:

  1. Locate the message you’d like to reply to.
  2. Tap and hold the message bubble.
  3. In the bottom sheet menu, tap on “Reply to message”.
  4. Compose your reply.
  5. Send the reply message.

Report a message

On the web browser:

  1. Locate the message you’d like to report.
  2. Hover the message you’d like to report.
  3. Locate and click on the more (•••) icon.
  4. In the dropdown menu, click on “Report message”.
  5. Follow the procedure to report the message.

On the mobile app:

  1. Locate the message you’d like to report.
  2. Tap and hold the message bubble.
  3. In the bottom sheet menu, tap on “Report message”.
  4. Follow the procedure to report the message.

Forward a message

On the web browser:

  1. Locate the message you’d like to forward.
  2. Hover the message you’d like to forward.
  3. Locate and click on the more (•••) icon.
  4. In the dropdown menu, click on “Forward message”.
  5. On the “Forward message” popup, click on the “Send” button to forward the message to as many conversation as you wish.

On the mobile app:

  1. Locate the message you’d like to forward.
  2. Tap and hold the message bubble.
  3. In the bottom sheet menu, tap on “Forward message”.
  4. On the “Forward message” screen, tap on the “Send” button to forward the message to as many conversation as you wish.