Start a chat
On the web browser:
- Go to Chat (💬), located on the top bar.
- Click on the plus (➕) icon, located on the right side of the sub bar.
- In the popup, locate and select the user with whom you wish to start a conversation.
- Click on the “Create” button, located on the top right of the popup.
On the mobile app:
- Go to Chat (💬), locate on the bottom menu.
- Tap on the plus (➕) icon, located on the top bar.
- In the “Create a chat” screen, locate and select the user with whom you wish to start a conversation.
- Tap on the “Create” button, located on the top bar.
Start a group chat
On the web browser:
- Go to Chat (💬), located on the top bar.
- Click on the plus (➕) icon, located on the right side of the sub bar.
- In the popup, locate and select "Create group chat," situated beneath the search bar.
- Assign a name to your group chat.
- Select up to [x] users, with whom you'd like to start a conversation.
- Click on the “Create” button, located on the top right of the popup.
On the mobile app:
- Go to Chat (💬), locate on the bottom menu.
- Tap on the plus (➕) icon, located on the top bar.
- In the “Create a chat” screen, locate and select "Create group chat," situated beneath the search bar.
- Assign a name to your group chat.
- Select up to [x] users, with whom you'd like to start a conversation.
- Tap on the “Create” button, located on the top bar.
Mute or unmute a chat
On the web browser:
- Go to Chat (💬), located on the top bar.
- Select the conversation you’d like to mute or unmute.
- Click on the more (•••) icon located on the right side of the sub bar.
- On the dropdown menu, clink on “Mute Chat”.
- Select for how long you’d like to mute notifications.
On the mobile app:
- Go to Chat (💬), located on the bottom menu.
- Select the conversation you’d like to mute or unmute.
- Tap on the more (•••) icon located on the right side of the top bar.
- On the bottom sheet menu, tap on “Mute Chat”.
- Select for how long you’d like to mute notifications.
Report a chat
On the web browser:
- Go to Chat (💬), located on the top bar.
- Select the conversation you’d like to report.
- Click on the more (•••) icon located on the right side of the sub bar.
- On the dropdown menu, clink on “Report Chat”.
- Follow the procedure to report the chat.
On the mobile app:
- Go to Chat (💬), located on the bottom menu.
- Select the conversation you’d like to report.
- Tap on the more (•••) icon located on the right side of the top bar.
- On the bottom sheet menu, tap on “Report Chat”.
- Follow the procedure to report the chat.
Clear a chat
On the web browser:
- Go to Chat (💬), located on the top bar.
- Select the conversation you’d like to clear.
- Click on the more (•••) icon located on the right side of the sub bar.
- On the dropdown menu, clink on “Clear Chat”.
- Confirm your choice.
On the mobile app:
- Go to Chat (💬), located on the bottom menu.
- Select the conversation you’d like to clear.
- Tap on the more (•••) icon located on the right side of the top bar.
- On the bottom sheet menu, tap on “Clear Chat”.
- Confirm your choice.
Please keep in mind that this action cannot be undone.
Delete a chat
On the web browser:
- Go to Chat (💬), located on the top bar.
- Select the conversation you’d like to delete.
- Click on the more (•••) icon located on the right side of the sub bar.
- On the dropdown menu, clink on “Delete Chat”.
- Confirm your choice.
On the mobile app:
- Go to Chat (💬), located on the bottom menu.
- Select the conversation you’d like to delete.
- Tap on the more (•••) icon located on the right side of the top bar.
- On the bottom sheet menu, tap on “Delete Chat”.
- Confirm your choice.
Please keep in mind that this action cannot be undone.
Rename or edit a group chat
On the web browser:
- Go to Chat (💬), located on the top bar.
- Select the group chat you’d like to rename.
- Click on the more (•••) icon located on the right side of the sub bar.
- On the dropdown menu, clink on “Rename group”.
- Edit or enter the new group name.
- Confirm your choice.
On the mobile app:
- Go to Chat (💬), located on the bottom menu.
- Select the group chat you’d like to rename.
- Tap on the more (•••) icon located on the right side of the top bar.
- On the bottom sheet menu, tap on “Rename group”.
- Edit or enter the new group name.
- Confirm your choice.
Edit a message
On the web browser:
- Locate the message you’d like to edit.
- Hover the message you’d like to edit.
- Locate and click on the more (•••) icon.
- In the dropdown menu, click on “Edit message”.
- Make the necessary edits.
- Send the edited version of the message.
On the mobile app:
- Locate the message you’d like to edit.
- Tap and hold the message bubble.
- In the bottom sheet menu, tap on “Edit message”.
- Make the necessary edits.
- Send the edited version of the message.
Reply to a message
On the web browser:
- Locate the message you’d like to reply to.
- Hover the message you’d like to reply to.
- Locate and click on the more (•••) icon.
- In the dropdown menu, click on “Reply to message”.
- Compose your reply.
- Send the reply message.
On the mobile app:
- Locate the message you’d like to reply to.
- Tap and hold the message bubble.
- In the bottom sheet menu, tap on “Reply to message”.
- Compose your reply.
- Send the reply message.
Report a message
On the web browser:
- Locate the message you’d like to report.
- Hover the message you’d like to report.
- Locate and click on the more (•••) icon.
- In the dropdown menu, click on “Report message”.
- Follow the procedure to report the message.
On the mobile app:
- Locate the message you’d like to report.
- Tap and hold the message bubble.
- In the bottom sheet menu, tap on “Report message”.
- Follow the procedure to report the message.
Forward a message
On the web browser:
- Locate the message you’d like to forward.
- Hover the message you’d like to forward.
- Locate and click on the more (•••) icon.
- In the dropdown menu, click on “Forward message”.
- On the “Forward message” popup, click on the “Send” button to forward the message to as many conversation as you wish.
On the mobile app:
- Locate the message you’d like to forward.
- Tap and hold the message bubble.
- In the bottom sheet menu, tap on “Forward message”.
- On the “Forward message” screen, tap on the “Send” button to forward the message to as many conversation as you wish.